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April, 2026

Zoho CRM: You can now Employ Zia Agents as Digital Employees

Administrators now have the capability to deploy Zia Agents, functioning as digital employees within the system, complete with the ability to assign specific roles and permissions to these agents. It’s important to note, however, that the implementation of this feature is currently restricted to organizations utilizing standalone CRM plans.

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Zoho Projects: Build an approval management system with Custom Modules

By implementing custom modules in Zoho Projects, organizations can unlock the potential for creating flexible and adaptable approval systems, ultimately leading to enhanced process management capabilities and improved efficiency within their various projects.

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Zoho FSM Premium Edition is Here for Larger Teams with More Functionalities

The new edition of Zoho FSM is launched, specifically designed to empower larger teams! This innovative version introduces key features, including territory-based permissions for enhanced control, streamlined shift management capabilities, and intelligent skill-based assignment tools, all working together to optimize your field service operations and maximize efficiency.

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March, 2026

Your AI Tools Can Now Control Your Zoho Workspace, No Manual Input Required

Zoho Cliq now connects directly to any MCP-compatible AI agent, including Claude, Cursor and Windsurf. That means your AI tools can send messages, schedule reminders, manage channels and run discussions inside your Zoho workspace through natural language commands, no clicks required. If your team is building AI-assisted workflows, this changes how Zoho fits into the stack.

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You Can Now Power Your Custom Zoho Apps With OpenAI, Anthropic or Google; Using Your Own Key

Zoho Creator’s Developer Console now includes a Zia AI section that lets developers integrate external AI providers; OpenAI, Anthropic, or Google, directly into custom business applications using a bring-your-own-key model. Zoho GenAI is included at no additional cost as the default. For businesses that have built custom workflows or portals on Creator, this means enterprise-grade AI can now be embedded into those apps without switching platforms or rebuilding from scratch.

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Field Service Businesses Can Now See Exactly Which Jobs Are Profitable; Job by Job

Zoho FSM has launched Job Costing, which pulls technician timesheet hours, travel costs, and parts line items together to calculate total job cost and net profit directly inside each Work Order. For businesses running field operations — maintenance, installations, repairs — this means you no longer need a separate spreadsheet to know whether a job made or lost money. It also gives management the data needed to reprice services and identify where margins are being lost.

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