Latest Zoho Updates

Zoho Bigin shipped three Zia Agents built for revenue work. Reply Assistant handles incoming customer inquiries sent to your team’s dedicated Email-In addresses, drafting responses to sales, support, and product questions so your team is not starting from a blank screen every time. Churn Analyzer kicks in the moment a deal is marked as lost. It goes through the full history of that deal, including emails, notes, calls, and activities, identifies what went wrong, and delivers those insights directly to the sales rep or their manager. CrossSell Genie activates after a deal closes successfully, analyzes the customer’s purchase patterns against your product catalog, identifies cross-sell opportunities, and can automatically generate and send recommendation emails to the customer or save them as drafts for your rep to review. A new Product Catalog turns your product list into a payable storefront, cutting steps between closing a deal and collecting revenue.